Settings & Troubleshooting

In-App Settings

Access: Tap the ⚙ in the top right and open Settings.

These options let users tune performance, language, and privacy. Some settings may differ slightly between iOS and Android.

Not logged in / Signed in — Shows SSO status and current identity
Request data deletion — Initiates a user data deletion request (e.g., profile and identifiable interaction data) via email

This requires an email app with an active account configured on the device.

Region (e.g., Europe) — Selects the processing region. Choose the closest region for lower latency and to meet data-residency needs. Your organization may enforce this
Language — Sets the interaction language used when talking to agents. It does not change the app’s UI language

Visual Quality (Low / Medium / High) — Controls 3D fidelity (materials, lighting). Lower values improve stability and battery life on mid-tier devices
Resolution (Low / Medium / High) — Controls the 3D render resolution. Lower values reduce GPU load and can help on older hardware

Controls how the app listens during conversations:

Push-to-talk Off (default): Continuous, hands-free speech with barge-in
Push-to-talk On: Press-and-hold to speak; the app only listens while the button is held

Push-to-talk mode is useful in noisy environments, on mid/low-tier devices, or when you want precise control over when the agent is listening.

Controls whether the app waits for the agent to finish speaking before listening for your input:

Turn Taking Off (default): You can interrupt the agent at any time
Turn Taking On: The app waits for the agent to finish speaking before listening for your response

This setting is useful when the agent needs to deliver complete information without interruption.

Version (e.g., 2025.38.1) and Build number — Provide these when contacting Support
Terms and Conditions — Opens the current terms

Device tier	Visual Quality	Resolution	Duplex
Fully Supported	High	High	Push-to-talk Off (continuous)
Best Effort	Medium	Medium	Push-to-talk On
Unsupported / Disqualified	—	—	Not recommended; features may fail

Device tier

Visual Quality

Resolution

Duplex

Fully Supported

High

Push-to-talk Off (continuous)

Best Effort

Medium

Push-to-talk On

Unsupported / Disqualified

—

Not recommended; features may fail

High latency?: Use Wi-Fi or ensure a strong cellular signal.
Rendering performance issues?: Lower Resolution first, then Visual Quality; close background apps.
Failed to interrupt the agent?: Turn Push-to-talk On.
Wrong interaction language?: Update Language under Application.
Can’t see enterprise agents?: Confirm you’re Signed in via SSO under Profile.